CAP Products Australia Pty Ltd (ABN 83 671 754 279) trading as Aluen CAP Australia (CAP Products, we, us, our) ships Australia-wide using reputable freight and courier partners to deliver your order safely and efficiently.
Shipping options, estimated delivery timeframes, and applicable charges are displayed at checkout based on your delivery address and the size and weight of your order.
We deliver to most locations within Australia, including regional and rural areas, although delivery times may be longer outside major centres.
Estimated delivery timeframes are provided as a guide only and may vary due to factors such as:
Once your order is dispatched, you may receive tracking details (where available) so you can follow the progress of your delivery.
Some products may be offered on a pre‑order basis, including items arriving in scheduled containers or shipments into Australia.
Estimated arrival and dispatch dates for pre‑orders are indicative only and may change due to shipping, port, customs, or regulatory factors outside our control. If there is a significant delay, we will take reasonable steps to notify you and provide options in line with your rights under Australian Consumer Law.
Shipping costs are calculated at checkout and depend on:
In some cases, we may be able to offer custom freight quotes for bulk, pallet, or large commercial orders. Please contact us if you require a tailored freight arrangement.
Depending on the carrier and your location, you may be able to provide Authority to Leave (ATL) at the premises without a signature. Where ATL is selected, risk passes to you once the order is delivered to the address specified, even if no one is present to receive it.
If a signature is required and nobody is available at the time of delivery, the carrier may leave a card, attempt re‑delivery, or direct the shipment to a local depot or collection point. Additional charges may apply for re‑delivery or redirection.
Risk in the products (including loss or damage) passes to you on delivery to the address you provide, or on collection (if applicable). Title to the goods passes once full payment has been received.
Please inspect your order promptly upon delivery. If your order is delivered broken, damaged, incomplete, or incorrect, contact us within 24 hours so we can lodge a claim with the carrier and assess the issue. Nothing in this clause limits your rights under Australian Consumer Law.
We offer a range of secure payment options, which may include:
Available payment methods will be displayed at checkout. Payment is generally required in full at the time of placing your order, unless we have agreed alternative arrangements with you in writing (for example, for approved account customers).
All prices on https://capproducts.com.au/ are in Australian dollars (AUD) and include GST, unless otherwise stated.
We reserve the right to change prices at any time. The price payable for a product is the price displayed on the Website at the time you place your order, subject to correction of obvious errors and any separately agreed pricing (for example, for bulk orders).
Once your order is submitted and payment is successfully processed, you will receive an order confirmation via email. This confirmation will include your order details and may include an estimated dispatch timeframe.
Orders are usually processed on business days. Orders placed on weekends or public holidays will be processed on the next business day, subject to stock availability and any pre‑order conditions.
If a payment is declined or reversed, your order may not be processed or may be placed on hold until payment is confirmed. Where payment cannot be verified or appears suspicious, we may contact you for further information or cancel the order and issue a refund where a charge has already been made.
We are not responsible for any fees or charges applied by your bank, card issuer, or payment provider in connection with your transaction.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
For information about returns, repairs, and refunds (including change-of-mind policies and processes for faulty or damaged goods), please refer to our Terms and Conditions page and contact us if you require assistance.
If you have any questions about shipping, delivery, or payment, or if you need help with an existing order, please contact us:
We will respond to your enquiry within a reasonable time and work with you to resolve any issues in line with our obligations under Australian Consumer Law.
