CAP Products Australia Pty Ltd (ABN 83 671 754 279) trading as Aluen CAP Australia (CAP Products, we, us, our) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at https://capproducts.com.au/ (Website) or interact with us.
By using the Website, placing an order, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy and applicable privacy laws in Australia.
The types of personal information we may collect include:
We generally do not collect sensitive information (such as health or biometric information). If such information is provided to us, it will be handled in accordance with this Privacy Policy and applicable law.
We may collect personal information in a variety of ways, including:
Where reasonable and practicable, we will collect personal information directly from you. In some cases, we may receive information from third parties (for example, payment processors, delivery partners, or business partners).
The Website may use cookies and similar technologies to:
Cookies are small data files stored on your device. You can usually choose to disable cookies through your browser settings, but this may affect the functionality of the Website.
We may use third-party analytics services that collect information such as how often users visit the Website, what pages they visit, and which website they came from. This information is used to improve our services and does not generally identify you personally.
We collect, hold, and use personal information for purposes including:
We will only use your personal information for the purposes for which it was collected or for related purposes that you would reasonably expect, or as otherwise permitted or required by law.
We may use your personal information to send you marketing communications about our products, services, and promotions that may be of interest to you.
You can opt out of receiving marketing communications at any time by:
Even if you opt out of marketing, we may still contact you for non-marketing reasons, such as order confirmations, shipping updates, or important notices about our services.
We may disclose your personal information to third parties where necessary for the purposes described in this Privacy Policy, including:
Where we disclose personal information to service providers, we take reasonable steps to ensure they handle your information securely and only for the purposes for which it was provided.
We do not sell your personal information to third parties.
Some of our service providers or systems may be located, or store data, outside Australia. This may include providers involved in website hosting, analytics, or cloud-based services.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient will handle your information in a way that is consistent with this Privacy Policy and applicable privacy laws, or that you have otherwise consented to the disclosure.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include:
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
We retain personal information for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate, out-of-date, incomplete, or misleading.
To request access or correction, please contact us using the details in section 11. We may ask you to verify your identity before processing your request.
In some cases, we may refuse access or correction where permitted or required by law (for example, where providing access would have an unreasonable impact on the privacy of others, or where we are required to retain information for legal reasons). If we refuse your request, we will provide a reason, where it is reasonable to do so.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint about how we have handled your personal information, please contact us:
We will respond to your enquiry or complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint with us using the contact details above. Please provide as much detail as possible so we can investigate your concerns.
We will acknowledge your complaint and aim to investigate and respond within a reasonable timeframe. If you are not satisfied with our resolution, you may contact the OAIC for further assistance.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The updated policy will be posted on the Website with the effective date.
